for families
Supporting someone you love
What you are entitled to expect, what "best interests" really means, and how to raise a concern that gets heard.
Families often carry the clearest picture of the person and the least clear picture of the system. This closes that gap.
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Person-Centred Care
What person-centred care actually means in practice: the person's own history, preferences and goals steering everything you do.
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Consent to Care
What valid consent looks like in everyday care, how to handle refusals, and who can consent when the person cannot.
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Mental Capacity Act 2005
The five principles, the two-stage test, best-interests decisions and what the MCA asks of you in everyday care.
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Safeguarding Adults
Recognising abuse and neglect, the section 42 duty, Making Safeguarding Personal, and exactly what to do when you have a concern.
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CQC Regulations and Fundamental Standards
The fundamental standards every registered provider must meet, the statutory notifications, and how CQC assesses services in 2026.
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Frequently Asked Questions
Quick, straight answers to the questions people ask most about UK adult social care — each linking to the fuller topic page.